Please note that online purchases are not billed until they are confirmed as shipped, you will be charged in the currency you have been selected on the website.

getbarrel.com.hk currently accepts: 

l   Visa

l   MasterCard

l   American Express 

l   PayPal 

* getbarrel.com.hk is committed to ensuring your online shopping experience is as safe and enjoyable as possible.

We hope you love every Barrel product your purchased, we will happily offer a refund or exchange.

If you are not happy with a product purchased at our online store, please return the item to getbarrel.com.hk for exchange or replacement.

Due to hygiene reasons, we cannot process returns or exchanges on skin care, swimwear and inner wear products, unless faulty. However, Barrel HK gladly accepts exchanges on unworn, unwashed, undamaged or defective lifestyle and apparel purchased in our online store.

Return Policy: 14 days Return Period

There are a few important things to keep in mind when returning an item shipped from getbarrel.com.hk:

• You have 14 calendar days to return an item from the date you purchase it.
• Items that have been purchased from getbarrel.com.hk can be returned to shipping address assigned by getbarrel.com.hk.
• Any item purchased from getbarrel.com.hk must be returned in accordance with getbarrel.com.hk's returns and refunds policy.
• Any item you return needs to have the receipt or proof of purchase.
• Any item you return must be in the same condition you received it and in the original packaging. 
• We will not accept merchandise that's missing tags, worn, altered, or washed.
• Shipping charges incurred during checkout are not refundable.

To initiate a return authorization please email our Customer Service team at cs@getbarrel.com.hk or fill in the Contact Us form. Have your order # and items you wish to return available and one of our representatives would be more than happy to assist as needed.

No return or exchange will be accepted for the following:

1. Merchandise damaged as a result of fair wear and tear will not be accepted as defective.

2. Broken, marked or damaged due to customer   
    Example: contaminated by muddy water or mud, or damage by the use of slide in the water park

3. When a package is opened or damaged to result in a loss of product value, the product you have used, and the product that you have removed a tag 
    Example: any traces of cosmetics (powder, eye liner, pearl, other contaminated substances 
    (Except, such case shall be excluded that a package is destroyed to check the content of product.)

4. Purchase made with Promo Code Applied. (Sale item)

5. Items purchased at a retail store may not be returned to our online store.

This page has a list of items that are not eligible for returns as per the Barrel HK returns policy.

Kindly double check that the items you wish to return do not fall under this list.

1. Cosmetics
2. Brassiere pad
3. Bikini pants/ panties
4. Inner wear
5. Swimsuits
6. Swim Goggles
7. Swim Caps
8. Ear Plugs
9. Shoes
10. Sale/ promotional Items

* If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund and/or exchange.

Upon dispute,  reserves the right to make the final decision on all returns and refund cases. Optcool Limited reserves the right to change the terms and conditions without prior notice.